Returns, Shipping, and Refund Policy

Last updated: May 6, 2026

At Reyes Queens, we strive to offer quality products and a safe and satisfying shopping experience. Below, we detail our return, refund, and delivery policy for purchases made through https://reyesqueens.com.

1. Right of Withdrawal

In accordance with current regulations in Spain and the European Union, the customer has a period of 14 calendar days from receipt of the order to exercise their right of withdrawal without needing to provide a reason.

For the return to be accepted, the product must:

Be in perfect condition.
Not have been used or tampered with.
Be in its original packaging, with seals intact and all accessories included.
Not show any damage caused by the customer.

For hygiene and safety reasons, we do not accept returns of perfumes or cosmetics that have been unsealed, opened, or used.

2. Defective Products or Incorrect Orders

If the order received is defective, damaged during shipping, or does not match the product ordered, the customer must report it within 48 hours of receiving the order.

To do so, please contact us with the following information:

Order number.
Photos of the product and packaging.
Description of the issue.

Once the case has been reviewed, we will proceed with the product exchange or the corresponding refund at no additional cost to the customer.

3. Return Procedure

To request a return, you can contact our customer service department via:

In your request, please include:

Full name.
Order number.
Reason for the return.

Once the return is approved, we will provide the necessary instructions for shipping the product.

4. Return Shipping Costs

If the return is due to an error by Reyes Queens or a defective product, we will cover the return
shipping
costs.
For returns due to the customer’s change of mind or personal decision, the shipping costs will be borne by the buyer.

5. Refunds

Once the product is received and its condition is verified, the refund will be issued using the same payment method used for the purchase.

The refund will be processed within 14 calendar days of receiving the returned product or upon presentation of proof of return shipment.

6. Non-Returnable Products

We do not accept returns of:

Opened, used, or unsealed products.
Customized or made-to-order products.
Products without original packaging.
Promotional products or gift cards.

7. Order Cancellation

Orders may only be canceled before they are prepared or shipped. Once the order has been shipped, it must be processed through the corresponding return procedure.

8. Delivery Times

Estimated delivery times are 24 to 72 business hours for shipments within the Iberian Peninsula.

For shipments outside the Iberian Peninsula, delivery times may vary depending on the shipping carrier and logistical circumstances beyond Reyes Queens control.

To track the payment or shipment of your order, you can contact us via:

Phone: 649 17 48 74
Email: info@reyesqueens.com

9. Contact

For any questions regarding orders, shipping, returns, or refunds, you can contact us:

Reyes Queens
Website: https://reyesqueens.com
Email: info@reyesqueens.com
Phone: 649 17 48 74